Booking directly with an Airline

Are you sure your airline offers the support you require? Last week clients contacted me because they were stranded in San Jose Costa Rica due to the eruption of a volcano. Their airline does not offer many flights to San Jose so airport services are handled by a local contractor and reservations are managed by a call center located in Mexico City. No staff members were available until departure time and the agents at the call center did not have the ability to reissue tickets. As an advocate for my client I was able to have the tickets exchanged, reconfirm their reservation, verify their insurance coverage and send it all them in an email. Do you wish to take risks when you travel or do you prefer to have qualified backup?