Search Engines

Yesterday I saw an interesting e card on a friends website:

I use a variety of websites for booking flight, hotels, cars and often have to weigh the results against the reliability of the source. Many sites are based in countries where there is no consumer protection or venue of recourse should the product not be represented correctly. This is what I look at first when reviewing the components of a trip. We all hear stories about hotels that misrepresent their facilities, car rental companies that add extra charges or airlines that cancel flights without advising passengers. Simply dealing a responsible individual or organization can help you avoid problems or compensate you if they occur.

March 9, 2014

Yesterday I attended a Sales Discussion about specialization in your field and it lead me to think about the areas of specialization. My first thought went to destination which would be straight forward then there is the ability to help clients mark milestone life events. I then considered why most of my customers speak to me and recognized that they value my attention to the fine print. "We cannot match you to this insurance product but if we shorten your trip duration you will be eligible for another product that will protect you from risk" or "that car rental company is notorious for not honouring quotations". Those are insights that I have gained through hands on experience with the product as a travel broker and administrator.