March 9, 2014

Yesterday I attended a Sales Discussion about specialization in your field and it lead me to think about the areas of specialization. My first thought went to destination which would be straight forward then there is the ability to help clients mark milestone life events. I then considered why most of my customers speak to me and recognized that they value my attention to the fine print. "We cannot match you to this insurance product but if we shorten your trip duration you will be eligible for another product that will protect you from risk" or "that car rental company is notorious for not honouring quotations". Those are insights that I have gained through hands on experience with the product as a travel broker and administrator.