Last Fall I attended an event presented by Bruce Poon Tip of
"G Adventures". One of his themes was "Is Bigger Better?"
and examples he cited were mega resorts and mega cruise ships that seek to
capture a larger proportion of the travel market. Often these projects result
in excess capacity and reduced profits for the company. He countered this
pursuit by inferring that many people travel to pursue new experiences and
relationships that fall outside of mass market programs.
As an agent I recently have tended to establish working
relationships with smaller companies that offer me services that match my
needs. Like Norm in Cheers we like to be recognized by the people we do
business with. Many of the suppliers that I now prefer are smaller companies
that specialize in a destination staffed by representatives who handle a
specific client's file exclusively. Their “ownership” of the project has
led to suggestions which enhance the passenger’s travel experience.
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